Find US and EU Compliance Requirements for Your Products

Compliance Gate Platform FAQ

General

Risk Disclosure

The Risk Disclosure document explains the features of the Compliance Gate Platform, and their limitations and risks.

Product Database

• Self-Managed: 50
• Standard: 200
• Premium: 500
• Enterprise: 2000

Usage rights

• Self-Managed: Your organisation
• Standard: Your organisation
• Premium: Your organisation
• Enterprise: Your organisation / Third parties (Info)

What is the purpose of the Compliance Gate Platform?

The purpose of the Compliance Gate Platform is to help businesses research relevant compliance requirements for a wide range of products. Here are the steps you can take using the platform:

1. Create requirements lists to research relevant requirements

2. Create certificates/documents using the templates

3. Create product and packaging labels using the label creator

4. Book lab testing and other third-party services

5. Ask questions about compliance requirements via the AI agents

6. Request assistance from our team

What are some benefits of the Compliance Gate Platform?

Here are some of the key benefits of using the Compliance Gate Platform:

Launch new products: Research compliance requirements when launching a new product.

Discover new requirements: You can also use the Compliance Gate Platform to find requirements that you may not be aware of already.

Save time: It can help you research relevant regulations, directives, and other compliance requirements in minutes.

Wide product range: You can combine modules to research requirements for a wide range of consumer products. Are you selling battery-powered electronic toys? Then select the modules for electronics, batteries, and toys.

Is the Compliance Gate Platform easy to use?

The Compliance Gate Platform was created with a clean UI and accessibility in mind. Our ambition is to make the process as direct and streamlined as it can be.

That being said, we don’t claim to make the product compliance process simple or easy. Ultimately, you must follow the requirements in the relevant regulations and directives – and these can be complicated.

The Compliance Gate Platform can be a helpful tool, but it does not make any of the requirements go away.

Why are there so many risks and limitations?

There is no established standard for what a product compliance software can or cannot do. It’s therefore essential that we are transparent and clearly explain how the platform and features were created.

This also means that we must be transparent and carefully disclose the risks and limitations of the platform and its features. More information can be found in the Risk Disclosure linked above.

Ultimately, it is up to you to determine if you consider the Compliance Gate Platform worth the cost of a subscription, despite the limitations.

Does the platform cover all regulations and requirements that may apply to a certain product?

No, we do not have a complete database of all existing regulations, directives, standards, rules, or other compliance requirements that may apply to a certain product.

The products listed on this page indicate that we cover some compliance requirements that relate to these products.

You can find a list of covered items here:

• EU Monthly Review Methodology
• US Monthly Review Methodology

Do you guarantee my products become compliant and safe if we use the platform?

The software is not capable of approving or confirming if a product is fully compliant. The platform depends entirely on user inputs to create requirements lists and use other features.

Which products do you cover?

You can see a list of product categories on this page. The products listed on this page indicate that we cover some compliance requirements that relate to these products. However, we cannot know with certainty if the database covers all requirements that can apply to a listed product.

Which products are not covered?

Here are some examples of products we generally do not cover:

• Supplements
• Drugs
• Food and beverage
• Chemicals/mixtures/liquids
• Vehicles

The list above is non-exhaustive and only meant to provide examples of products not covered by the Compliance Gate Platform.

Do you guarantee that the information in the Compliance Gate Platform is accurate, complete, and free of error?

No, we do not guarantee that the information in the Compliance Gate Platform is accurate, complete, and free of error.

1. The Compliance Requirements Lists contain summaries based on the source version available at the time of publication. Hence, a more recent source version may be available.

2. The summaries in the Compliance Requirements Lists are based on information we deem to be of particular relevance to importers and manufacturers. However, as these are only summaries, they do not contain all the information available in the sources (i.e., the regulation or directive the summary is based on).

3. There is also a risk of human error when we write summaries, create templates, or add other information to the database.

4. Sources can contain outdated or even incorrect information.

Which sources do you use?

The Compliance Gate Platform database is based on publicly available information from official sources in the EU and US. Here are some examples:

• eur-lex.europa.eu
• eCFR
• cpsc.gov
• fcc.gov
• fda.gov
• epa.gov
• aphis.usda.gov

Does the platform provide access to standards?

The Compliance Gate Platform does not cover product standards that are not publicly available. Hence, it does not cover the contents of EN standards, ISO standards, ASTM standards, ANSI standards, or UL standards.

Which countries or markets do you cover?

We only cover compliance requirements in the European Union and the United States.

Do you cover US state requirements?

Here are some examples of US state-level regulations and compliance requirements covered:

• California Proposition 65
• Uniform Law Label
• Bag Suffocation Warning
• Resin Identification Codes (RIC)
• RoHS
• Uniform Packaging and Labeling Regulation (UPLR)
• Model Toxics in Packaging Legislation

However, we do not cover all US state-level regulations that concern product compliance.

Further, some of the entries that relate to US state regulations only serve as summaries that explain the broader set of requirements across different states.

Do you cover European national requirements?

No, we only cover EU regulations and directives, not national regulations or standards.

Do you cover the United Kingdom?

No, the Compliance Gate Platform does not cover UK regulations. We do not actively monitor compliance updates in the United Kingdom, but we have subscribers using the platform for the following purposes:

1. CE marking: Indefinite extension for certain products

2. Learn about requirements in retained EU regulations

Do you cover customs and tax regulations?

No, the Compliance Gate Platform does not cover regulations that relate to customs procedures or taxes.

We only focus on requirements relevant to the product and its packaging.

Compliance Requirements Lists

What is a Compliance Requirements List?

1. A Compliance Requirements List is an automatically generated document containing summaries of various product regulations and other compliance requirements. The list is generated based on user inputs.

2. A compliance requirements list contains short summaries about various compliance requirements, which generally cover the following:

• Product scope
• Exemptions
• General requirements
• Substance restrictions
• Documentation (if any)
• Labelling (if any)
• Lab testing
• Sources

3. Each summary links to sources for further reading.

4. It serves as a first step towards navigating compliance requirements for a certain product – but this does not mean that a compliance requirements list will “certify” or “make” your product compliant.

How can we benefit from creating a Compliance Requirements List?

Creating a Compliance Requirements List can enable you to research relevant compliance requirements in a matter of minutes, rather than hours. It also gathers information from many different sources that are otherwise time-consuming to find. As such, the primary benefit of this feature is the time it saves you.

It serves as a first step towards navigating compliance requirements for a certain product – but this does not mean that a compliance requirements list will “certify” or “make” your product compliant.

You will still need to ensure that you comply with the relevant regulations, directives, and other compliance requirements. Further, you may need to use other resources to identify requirements not covered by the Compliance Gate Platform.

How do I create a Compliance Requirements List?

It is generated automatically based on the following user inputs:

1. Country/market (i.e., European Union)

2. Product category (i.e., Electronics)

3. Product specifications (i.e., Input voltage range)

How should we use a Compliance Requirements List?

Creating a compliance requirements list serves as a first step toward researching compliance requirements for a certain product and its parameters. This is an example of how a process can work:

1. Create a compliance requirements list.

2. Carefully read the resources provided under Sources for each topic.

3. Use the AI agents to further explore requirements.

4. Request a lab test quotation (to confirm specific tests/standards and other requirements not covered by the list)

5. Contact the relevant consumer safety/market surveillance/other authorities to confirm additional requirements (if any).

6. Create certificates/documents and label files.

Creating a compliance requirements list for the initial step of the process will likely save you many hours. Still, we strongly emphasize that the list is only a first step and requires that you take further action.

Do I need to create one Compliance Requirements List for each product?

Yes, you must create a Compliance Requirements List for each product. However, this is normally not required for different variations of the same product, such as apparel sizes or different colors.

Does a Compliance Requirements List cover all requirements applicable to our product?

Our database is limited to the items listed in these documents:

• EU Monthly Review Methodology
• US Monthly Review Methodology

We do not claim to cover all existing regulations that may apply to a certain product.

Does an entry/summary contain all requirements?

A Compliance Requirements List only contains summaries of regulations, directives, and other compliance requirements. Each summary contains information that we consider to be of particular importance to importers and manufacturers.

However, a summary is only a summary. Removing even a single word from a regulation text means that some context is lost – and even more so when it comes to our summaries which are highly condensed compared to the actual source text. Most summaries only contain 2 to 5% as much information as the full source text.

Furthermore, the summaries are based on the source version available at the time of publication.

As such, we can never claim that a summary covers all requirements that are present in the original source text. This is also why we clearly present the sources and provide links where you can dig deeper into the requirements that may apply to your product.

Can you guarantee that all entries/summaries are free of errors?

We do our best to fact-check the summaries, but given the quantity of information, and that the sources may be updated after publication, we cannot guarantee that the summaries are completely free of error.

How do you keep the Compliance Requirements List up to date?

We review a set list of official sources in the EU and the US each month. You can find more information about which sources we monitor and when we update the Compliance Requirements List database in these documents:

• EU Monthly Review Methodology
• US Monthly Review Methodology

You can also find information about the source versions and update logs for each entry/summary here:

• EU CRL Entry Overview
• US CRL Entry Overview

Which sources did you use to create each entry/summary?

Each summary is normally written based on the primary source of a certain regulation, directive, or other compliance requirement. We primarily use the following sources:

• EUR-Lex
• eCFR

We sometimes also include information from guidance pages and FAQs in the summaries.

Do you link to sources?

1. We provide source links under Sources for each entry. We also provide links inside information boxes.

2. We normally link to the primary source of the summary in the US eCFR or the EU EUR-Lex.

• EUR-Lex
• eCFR

At what stage should I create a compliance requirements list?

You should create a Compliance Requirements List as early as possible in the product development process. This is because the list can direct you to relevant product regulations, which contain information about safety, labelling, and testing requirements that have a direct impact on the design and functionality of the product.

Do the Compliance Requirements Lists include standards?

Product standards are sometimes mentioned if these are referenced in a regulation, directive, or compliance requirement. For example, the CPSIA entry/summary mentions ASTM F963. That said, we do not have access to standards and their contents are therefore not included in the entries/summaries.

Document Templates

What is a Document Template?

A document template is a fillable form based on a set of requirements outlined in a regulation, directive, or other compliance requirement. For example, the General Product Safety Regulation lists the information that must be included in the technical documentation under Artice 9.

As such, our template is based entirely on the items listed in this article. A template only corresponds to the specific article, annex, part, or section it is based on.

Why do I need to create certificates or declarations?

Product compliance documents of various kinds are mandatory for many products sold in the EU and the US.

For example, importers and US domestic manufacturers selling children’s products in the United States must issue a Children’s Product Certificate (CPC). This document is, in turn, based on the lab test report.

In the EU, a Declaration of Conformity is mandatory for products that require CE marking.

How should we use the Document Templates?

You must still fill out the template fields and download the PDF. You may also, depending on the specific type of document, need to take the following steps:

1. Print and sign

2. Submit the document to market surveillance authorities or Amazon

3. Add the document to your technical documentation

Which Document Templates can we access?

You can see a list of templates here:

• EU Templates Overview
• US Templates Overview

You can also see the sources and information the templates are based on in the documents linked above.

Do you provide templates for all documentation required in the EU or US?

No, we only provide the templates listed here:

• EU Templates Overview
• US Templates Overview

We do not claim to provide templates for all documentation/certification requirements in existence in the mentioned markets.

Further, we do not have templates for all documents listed in the Compliance Requirements Lists.

Do you provide templates for all documents that may be required for a certain product?

No, we only provide the templates listed here:

• EU Templates Overview
• US Templates Overview

We do not claim to provide templates for all documentation/certification required for any product, including those listed on this website.

Do you guarantee that the certificate or label file templates are correct?

The certificate and label file templates are based on official sources, which we link to. We cannot guarantee that the templates are error-free or that the templates are sufficient for every single product specification, case, or scenario.

1. The template is only based on the mentioned source/s.

2. It is essential that you compare your downloaded document to the information in the source, in case of technical error.

3. A new version of the source may exist. Open the source link and select the latest version to ensure that your file matches the current requirements.

How do you keep the Document Templates up to date?

We compare the template items to the specified source. You can find more information here:

• EU Monthly Review Methodology
• US Monthly Review Methodology

Keep in mind that a newer version of the document/certificate may exist. It is therefore important that you always check the sources before you fill out and download a document.

At what stage should I create a document using the templates?

Generally speaking, products must be documented either at the time of shipment or when you start selling.

What am I supposed to do with the documents I create?

The documents can be requested by the customs authorities, market surveillance authorities, resellers or Amazon. Individual customers may sometimes also request such documents.

What can happen if I don’t have the mandatory compliance documents?

Lacking the mandatory product certificates and other compliance documents can result in a recall, or that your products are removed from marketplaces such as Amazon.

Which sources did you use to create the templates?

The documents are based on publicly available information from official sources in the EU and the US. We primarily use the following sources:

• EUR-Lex
• eCFR

We sometimes also create templates based on guidance pages.

Label Creator

What is the Label Creator?

The label creator is an editor where you can insert labelling information. You can then download a label as a .svg file.

Where can we find labelling requirements?

You can find information about labelling requirements in Compliance Requirements List summaries and the linked sources.

How should we use the Label Creator?

Here are the steps you need to take:

Step 1: Create a Compliance Requirements List and check the latest source version.

Step 2: Add label information to the label creator

Step 3: Download the file as an .svg

Do you provide warning texts and symbols?

The labelling requirements sections in a Compliance Requirements List summary are only based on publicly available information. However, warning texts and symbols are often part of standards, which we do not have access to.

For example, we cannot include warning symbols and texts from ASTM F963 or EN 71.

How do we add symbols and other graphical elements?

Currently, the label creator does not enable the inclusion of graphical elements, such as compliance marks, pictograms, or symbols. If you need to include graphical elements, then you must use an image editing software, such as GIMP or Adobe Illustrator.

Why do I need to create label files?

Product and packaging labelling is mandatory for essentially all consumer products sold in the EU and the US. Some labelling requirements apply to all products, while others only apply to certain product types of age groups.

At what stage should I create label files?

You need to ensure that your products and the packaging are correctly labelled at the time of manufacturing. Keep in mind that most labels must be permanently affixed – not attached in the form of a sticker that can be easily removed.

You must therefore create all relevant label files before your products enter production.

What am I supposed to do with the label files I create?

You must submit all label files to the manufacturer of the product.

How do you keep the label creator up to date?

The label creator is only a fillable form. It does not contain any information and it is not a label template.

You need to insert label information based on the summaries in the Compliance Requirements List, and the linked sources.

You may also need to enter label information from other resources for compliance requirements not covered by the Compliance Gate Platform.

What can happen if my products are not correctly labeled?

Products that are not correctly labeled can be subject to recalls, or removed from marketplaces such as Amazon.

Support Tickets

How many tickets are included?

The number of support tickets depends on your plan:

• Self-managed: None
• Standard: 3 tickets
• Premium: 15 tickets
• Enterprise: 20 tickets

Can we buy additional support tickets?

Yes, you can buy additional support tickets on this page.

How do you define one support ticket?

Here are some common examples:

1. Ask questions (max 5) related to a single compliance requirements list = 1 ticket

2. Request help to review a document = 1 ticket

3. Request help to review a label file = 1 ticket

4. Request lab test booking assistance = 1 ticket

5. Review supplier test reports and other compliance documents = 1 ticket

What kind of help can we get through support tickets?

You can ask general questions about the compliance process. We can also recommend service providers in our network. This includes testing companies and consultants.

1. Ask questions about information in generated compliance requirements lists.

2. We can help you search for information in source texts.

3. Ask questions about practical areas of product compliance (i.e., label file formats, lab testing cost reduction, supplier vetting).

4. Request help with lab test bookings and other third-party services.

5. Review files generated through the Compliance Gate Platform.

6. Review test reports and certificates provided by suppliers or testing companies.

Asking questions

You can ask questions related to information in a Compliance Requirements List.

1. We can only relay information as it is written in source texts, and provide general guidance.

Note: This means that we can only refer to what is written in a certain source text. If your question is not answered or even addressed in the source text, then we can generally not provide an answer either.

2. When we search source texts, we cannot guarantee that we have found everything that relates to the question or objective.

3. We do not offer legal advice, interpretations, engineering/technical advice, or confirm applicable regulations or standards for specific products.

4. We cannot “confirm” or “approve” a product as “fully compliant” or compliant with a certain set of requirements.

5. We cannot guarantee that any answer we provide via support covers every single possible scenario or outcome.

File reviews

You can request a review of a file created in the Compliance Gate Platform, or test reports and certificates submitted by a supplier or testing company.

1. We can only compare reviewed files to a particular source. We do not take other sources into consideration.

2. We do not ‘approve’ or ‘confirm’ labels, documents, certificates, or other files – including those generated using the templates.

3. We cannot approve or confirm the contents in files.

Note: We can only determine if a particular label item, such as a company name or warning text, is present. However, we cannot confirm if the correct company has been specified, or if the warning text wording is correct.

How long does it take to receive a response?

We normally respond within 2 work days (Monday to Friday, excluding public holidays in Hong Kong).

However, we may need 4 to 7 work days to respond to questions that require additional research.

Lab Testing and Other Third-Party Services

Why is lab testing necessary?

Lab testing is often necessary to verify if a product complies with a certain regulation, directive, or standard. For example, lab testing can determine if a product complies with certain substance restrictions, of mechanical safety requirements set by product standards. Once the lab test is completed, you will receive a lab test report which indicates if the overall result is pass or fail.

Why do I need a lab test report?

Lab test reports, if the result is passed, serve as evidence that your product is compliant with a certain regulation, directive, or standard. Lab test reports can also be requested by market surveillance authorities or Amazon. In addition, mandatory certificates, declarations, and other documents can only be issued if you have already obtained test reports.

What can be done if the test result is failed?

This indicates that the product does not meet the requirements under relevant regulations, directives, or standards. Here are some examples of why testing can fail:

1. The material contains excessive amounts of restricted substances, such as heavy metals or phthalates.

2. The product failed one or more safety tests.

3. The product fails the flammability requirements.

When this occurs, the course of action depends on what caused the product to fail testing. You may need to redesign the product or change materials.

How does the process work?

1. Request a lab test quotation.

2. The testing company normally responds within a few days with a quotation.

3. If you accept the quotation, you will be instructed to send a certain number of product samples to a designated address.

4. Samples are sent to the testing company.

5. The final invoice is issued.

6. Lab testing takes place (1 to 3 weeks).

7. Lab test report is issued.

Do you offer testing in-house or through partners?

We do not operate our own testing facilities. Instead, we work with lab testing companies with facilities in Asia, Europe, and the United States.

Which countries/regions are covered by your testing partners?

Our testing partners offer lab testing services for importers and manufacturers selling the United States, European Union, and the United Kingdom.

Which testing companies do you work with?

We mainly work with the following two testing companies:

• QIMA
• TÜV Rheinland

We also have a wider network of more specialised labs in Asia, Europe, and the United States.

Where are the testing labs located?

Our lab testing partners have testing facilities in Asia, Europe, and the United States. Most of our customers use test lab facilities in the country or region where their products are manufactured.

When should I book lab testing?

You need to verify that your product is fully compliant and safe before you start importing and selling a product. Further, the lab test can either take place before or after mass production – or both.

Pre-production testing: Verify if the product/components/construction is compliant. This can be necessary to avoid an inherently non-compliant product entering production.

Batch testing (post-production): Verify if the final product that is to be placed on the market is compliant.

How do we submit samples to the lab?

The testing company will provide the testing lab address once you have confirmed the quotation.

How many samples do I need to send?

The testing company will confirm the number of samples and/or material quantity required.

How do I know what to test for?

Lab testing companies can assess applicable substance tests and standards based on the following:

• Product type and characteristics
• Materials
• Country/states/market
• Age group

Keep in mind that lab testing companies provide this assessment based on the information they have.

Note: If you intend to ensure compliance with certain US state-level or European national regulations or standards, then this must be clearly stated in your quotation request.

Is the lab testing cost included in the subscription?

No, the Compliance Gate Platform subscription fee does not include lab testing costs. Lab testing fees are charged directly by our lab testing partners.

How much does lab testing cost?

There is no standard rate for lab testing. The cost depends on the following factors:

1. The applicable standards and regulations for the product.

2. The number of unique materials/colors and components that must be tested.

3. Product risk factors (e.g. sharp points, magnets, batteries).

Can you estimate testing costs?

At best, we can share cost examples. However, there are many parameters that impact the lab test cost, which makes it hard to compare the cost of testing one product to another.

What can happen if I don’t have a lab test report?

Without lab test reports you may end up selling a product that is non-compliant and unsafe. Furthermore, market surveillance authorities and Amazon can also request a test report. It is expected that you can demonstrate compliance upon request, or you may face recalls and fines.

What other third-party service providers can we access?

We will share more information on this soon.

AI Tool

AI Tool White Paper

PDF Download

How should the AI agents be used?

1. Each AI agent is connected to a knowledge base, which includes a set of source texts. You can ask questions to explore compliance requirements related to connected source texts.

2. You can ask questions from different angles to better understand certain aspects of the requirements.

3. The AI tool does not verify if the output is correct. As such, you must never rely on or act on the AI-generated output as a primary source of information. Always check the latest version of the relevant regulatory text or guidance page before taking any action.

4. You can find the source texts for all AI agents here.

AI agent limitations

1. The AI agents do not think or understand the generated output.

2. The AI agents cannot fact-check, interpret, or understand the generated output.

3. The AI agents generate a response by predicting the next word based on mathematical probability. Think of it as an advanced autocomplete software.

4. The AI agents can only generate a relevant output to the extent that the knowledge base contains information sufficient for an “answer”. However, regulations and guidance documents do not address every single question, situation, or scenario. However, it may still generate an output based on irrelevant sources.

5. There is a limit to the quantity of text that an LLM can process. Hence, the agent may not be able to include every single piece of information from the knowledge base that would be required for sufficiently accurate output.

6. The AI agents can make mistakes when selecting knowledge base sources, and source items. This can result in an incorrect output being generated.

Risks

1. The LLM can output incomplete information.

2. The LLM can hallucinate and output false information.

Recommended process

Step 1: Write your question/query

Step 2: Reframe your question a few times – Is the output consistent?

Step 3: Compare the output to the source text – Does it match or can you find errors?

Data

1. The AI tool does not operate as an archive or file storage service. You are solely responsible for the backup of generated outputs and other safeguards appropriate for your needs.

2. The AI tool sends the user prompt to an external data processor. Read the Privacy Policy for more details

3. We keep a copy of the prompts and generated answers in the external data process for 7 days. This is only done for debugging reasons, in case we find issues with the AI tool. After 7 days, this data is deleted.

Monthly Updates

Which sources do you monitor?

We review official web page sources each month to determine if we need to make changes to the compliance requirements list entries and/or the templates.

• EU Monthly Review Methodology
• US Monthly Review Methodology

The review is limited to the items listed in the tables, and we do not keep track of news/updates announced elsewhere (e.g. not announced in the linked pages).

Further, we only cover and track updates related to the listed items (see tables). Regulations, directives, or standards not mentioned in this document are not covered by the platform, or monitored.

How often do you review the sources?

We review sources once per month.

Do you monitor source links?

Yes, we monitor source links in the Compliance Requirements list entries/summaries and Document Templates. Links can be broken due to page removal or redirected. You can find more information in the Monthly Review Methodology (EU and US).

How do you decide whether the Compliance Gate Platform should be updated?

Compliance Requirements Lists (summaries/entries): Entries/summaries are only updated when there is an amendment that results in a substantial update. Hence, many amendments do not result in an update of the entry/summary.

1. Note that the summaries are based on the source version available at the time of publication. It is only updated when there is an amendment that results in a substantial update.

2. Not all updates and amendments result in changes to the summaries. You can find more information on this in the Monthly Review Methodology (EU and US).

Documents Templates: We update the template if the template items and/or source versions have changed (this is checked monthly).

AI tool: We update the source texts in the knowledge base every 6 months.

Do you implement changes in real-time into the Compliance Gate Platform?

No, changes are never implemented in real-time. We review the sources once per month. Once we have identified a change, it can take several weeks before we have been able to update a Compliance Requirements List summary/entry or document template.

Do you guarantee that the Compliance Gate Platform is always up to date?

No, we cannot guarantee that the Compliance Gate Platform is always up to date as we do not implement changes in real-time. It is therefore critical that you always check the latest version of the relevant sources.

How are we made aware of news and updates?

1. We normally send a Monthly Report on the 2nd or 3rd Tuesday of each month.

2. You can also find a list of updates in the Compliance Gate Platform update log.

What is the purpose of the Monthly Report?

The Monthly Report is a compilation of compliance news and updates from monitored sources in the EU and US.

It also helps us to decide internally whether we need to update the Compliance Gate Platform.

How does the report benefit us?

The report can help you stay up to date with new and updated compliance requirements, including those that do not result in an update of the Compliance Gate Platform.

How many reports do we receive each year?

You will receive a report each month, for the duration of your subscription.

Data Management & Security

Data Management

The following topics are covered in the Data Management & Security document.

• Security
• How to remove your product data
• Subscription expiry
• Terminate account
• Backups

Security

1. You can find information about security standards, protocols, and measures in the Data Management & Security document.

2. There is always a risk that a website or application is hacked or for other reasons experience data loss. The latter can happen in case of updates or coding errors. We strongly recommend that you always maintain backups of all files generated or uploaded to the Compliance Gate Platform. The Compliance Gate Platform should not be relied upon as a file storage system.

Usage Rights

The Compliance Gate Platform can either be used for your own organization, or on behalf of the customers of your organisation.

Your organisation (Standard)

1. This means that you can only use the Compliance Gate Platform to create requirements lists, certificates, label files, and request support for your own company.

2. This is suitable for most brands, manufacturers, importers, and e-commerce companies using the platform for their own products.

Third-parties (Expanded)

1. You can use the Compliance Gate Platform to create the following on behalf of your customers:

• Requirements lists
• Certificates
• Labels

2. You can use the Compliance Gate Platform to support paid consulting work or support requests from your customers. Examples include:

a. Freight forwarders that need to identify requirements for their customers

b. Consultants that need to create requirements lists, certificates, and/or label files as part of a project

3. However, the following usage is prohibited:

• Selling individual requirements lists
• Selling individual certificates or certificate templates
• Selling individual label files or label templates
• Selling account access to individual users

4. It is important that you inform your customers that our requirements list doesn’t necessarily cover all applicable regulations/directives/rules for a certain product. Further, your customers should carefully read the important information section in the PDF version of the requirements list to better understand its limitations.

Payments & Subscription

Can I pay with my Visa or MasterCard?

Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with the PayPal Terms of Service. With Stripe, you don’t need to create an account.

Can I pay with PayPal?

Yes, you can pay with your balance, bank account, or credit card through PayPal.

Do you offer a safe payment method?

Yes, all payments on this website are processed by PayPal or Stripe, which use an SSL certificate to encrypt your data.

Will my subscription get automatically renewed?

No, starting from 2024-01-15 your card will not be billed automatically on the date of expiration.

Do you have a refund policy?

The subscriber has the right to cancel the purchase up to, but no later than, 14 days from the order date. However, this only applies if the subscriber has not yet logged into the platform and/or used the platform to create compliance requirements lists or templates.

Can I get a partial refund if I cancel my subscription before the expiration date?

No, we don’t offer partial refunds.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

Can I pay via bank transfer?

Yes, you can contact us to request an invoice if you prefer to pay via bank transfer. In this case, we will only activate the account once we have received the payment.

Terms of Service and Privacy Policy

Where can I find your Terms of Service?

Follow this link to read our Terms of Service.

Where can I find your Privacy Policy?

Follow this link to read our Privacy Policy.

Get Access NowBook Free Demo